Support
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Average response time under 4 business hours.
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Email Support
4-hour average response. Available Monday–Friday, 8am–6pm Eastern Time.
support@osceapp.com📚
Documentation
Search our guides and user manual for instant answers. Most questions are covered in the docs.
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Live Chat
Chat with our team directly from the app — click the chat icon in the bottom-right corner when you're logged in.
Available in-appFAQ
Frequently asked questions
Sign up for a free account at signup.php. After your request is reviewed (usually within 1 business day), you'll receive login credentials and be guided through our setup wizard to configure your program, import students, and create your first session.
Yes. TCS Platform supports CSV import for students. Your file needs name, email, and optional student ID columns. We also support integration with common SIS systems — contact support for custom import assistance.
It depends on your plan. Free allows up to 3 staff users. Starter allows 10. Professional and Enterprise offer unlimited users. See our pricing page for full details.
Yes. The platform is fully responsive and optimized for tablet use during live scoring sessions. We also offer a Progressive Web App (PWA) for offline capability and an app-like experience on iOS and Android.
SPs register their availability in the SP portal. Coordinators can view all SP availability and assign them to stations during session setup. SPs receive automatic email notifications with their briefing documents before each session.
Absolutely. Our drag-and-drop rubric builder lets you create multi-domain rubrics with weighted items, partial credit, and sub-items. You can import existing rubrics or build from scratch, and share rubrics across your rubric library.
All student records in TCS Platform are scoped to your institution — no cross-institution data sharing occurs. Every data access is logged in our audit trail. We operate as a "school official" system under FERPA's legitimate educational interest exception. See our FERPA Policy for full details.
Yes. TCS Platform supports multi-grader workflows with blind scoring (graders don't see each other's scores) and post-session comparison. Our calibration tools help ensure consistency before sessions begin.
Use the Accreditation Hub to map your sessions to standards, then generate a compliance report in one click. Reports can be exported as PDF or CSV. You can also export raw score data from any session or cohort.
Plans differ primarily in the number of sessions, students, departments, and staff users allowed, and in which advanced features are available. See our full comparison table at signup.php#pricing.
System Status
All systems operational
API • Operational
App • Operational
Database • Operational
Email • Operational
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